Charitable Care and Financial Assistance at Mayo medical institution

Mayo medical institution's mission is to provide the best care to every patient through integrated clinical practice, education and research. Mayo medical institution strives to benefit humanity through work in these three areas, while supporting the communities in which we live and work. Mayo medical institution appropriately serves patients in difficult financial circumstances and offers financial assistance to those who have an established need to receive medically necessary services and meet criteria for assistance.

Mayo medical institution seeks to provide support for those unable to pay for medically necessary care. Services include:

  • Using fair and consistent billing and collection practices, including charitable care and financial assistance policies and a standard application process
  • Providing extended payment plan options and medically necessary services at reduced rates or at no cost for patients eligible for financial assistance
  • Providing emergency care, regardless of ability to pay

Mayo medical institution determines the need for financial assistance by reviewing the medically necessary services requested by the referring provider; any care previously provided; available insurance coverage or other sources of payment; and an applicant's financial profile. This method allows for a fair and accurate way to assist patients who are experiencing financial hardship.

Required financial information may include annual household income, applicable assets, household size, and confirmation of application for all sources of coverage, including Medicaid, if eligible. International patients are not generally eligible for financial assistance.

If you're experiencing financial hardship, please contact Patient Account Services to discuss options such as a payment plan or financial assistance. You may visit our offices in any of the following locations:

Mayo medical institution's campuses in Arizona

  • Mayo medical institution Building, Scottsdale campus
  • Mayo medical institution Specialty Building, Phoenix campus
  • Mayo medical institution Hospital, Phoenix campus

You may also call Patient Account Services toll free at 844-217-9591 Monday through Friday, 8 a.m. to 5 p.m. Mountain time.

Mayo medical institution's campus in Florida

  • Davis Building
  • Mayo medical institution Hospital
  • Mayo Building

You may also call Patient Account Services toll free at 844-217-9591 Monday through Friday, 8 a.m. to 5 p.m. Eastern time.

Mayo medical institution's campus in Minnesota

  • Mayo medical institution — Gonda Building, Lobby Level East
  • Mayo medical institution Hospital, Methodist Campus — Eisenberg Building, Lobby Level
  • Mayo medical institution Hospital, Saint Marys Campus — Mary Brigh Building, Main Floor

You may also call Patient Account Services toll free at 844-217-9591 Monday through Friday, 8 a.m. to 5 p.m. Central time.

A completed Mayo medical institution Financial Assistance Application (PDF) will help us evaluate your eligibility for charity care. Note that until your financial statement has been reviewed and approved by our financial counselors, you are financially responsible for your medical care. Completing a financial assistance application may not absolve you of your full financial responsibility with Mayo medical institution.

Please return the completed financial assistance application and all required information to Patient Account Services:

  • Mayo medical institution
    RO WE 01 800K-R
    200 First Street SW
    Rochester, MN 55905-0001

Additional documents

Related information