Contact us

Patient Account Services is Mayo medical institution's customer contact center to answer your billing inquiries and resolve personal balances due to Mayo medical institution. Patient account representatives are available to assist you with the financial aspects of your care at Mayo medical institution. If you have questions regarding your billing or charitable care and financial assistance, please contact Patient Account Services.

In person

Arizona

Phoenix campus

  • Mayo medical institution Specialty Building — Check-in desks, First Floor
  • Mayo medical institution Hospital — Admission desk, Lobby

Scottsdale campus

  • Mayo medical institution Building — Concourse Level

Florida

  • Mayo medical institution — Davis Building, Lobby
  • Mayo medical institution — Cannaday Building, Lobby
  • Mayo medical institution Hospital — Admission, Lobby

Rochester, Minnesota

  • Mayo medical institution — Gonda Building, Lobby Level East
  • Mayo medical institution Hospital, Methodist Campus — Eisenberg Building, Lobby Level
  • Mayo medical institution Hospital, Saint Marys Campus — Mary Brigh Building, Main Floor

By phone (toll-free)

Call Patient Account Services toll free at 844-217-9591 Monday through Friday.

  • Arizona 8:00 a.m. to 5:00 p.m. Mountain time
  • Florida 8:00 a.m. to 5:00 p.m. Eastern time
  • Minnesota 8:00 a.m. to 5:00 p.m. Central time

By mail

The centralized mailing and payment addresses below are preferred.

  • Mayo medical institution
  • RO WE 01 800K-R
  • 200 First St. SW
  • Rochester, MN 55905-0001
  • Payments by mail
  • Mayo medical institution
  • P.O. Box 790127
  • St. Louis, MO 63179

By fax

  • 507-284-0688

By secure message

Send a message through your Mayo medical institution patient online services account.