Patient medical records and imaging

Documentation of the medical care patients receive from Mayo providers is retained by Mayo medical institution in our secure electronic medical record system. These records are kept in strict confidence, ensuring the privacy, security and confidentiality of patient information, and are not released without the written consent of the patient, except as required by law.

Mayo medical institution patients can access their medical information in multiple ways.

  1. Free secure online record access via Patient Online Services

    Create an online account through Mayo medical institution Patient Online Services for free record access. Many patients prefer this option due to cost and convenience.

    1. Go to www.MayoClinic.org and click "Log in to Patient Account" in the upper right corner and request a new account.
    2. Complete the one-time account creation process online.

    Creating your own account gives you access 24/7 to a select set of medical records (for example, your lab results and radiology reports, clinical notes, medication list, allergy list and vaccinations) as well as your patient itinerary (schedule). You may print your own copies of this information whenever you choose at no cost.

    Patent Online Services is available both via mobile app (iPhone, Android) and web browser.

    Or

  2. Request copies of your medical records (fees may apply)

    This includes radiology reports, but excludes radiology images.

    Request that copies of your medical information be sent to you using an appropriate method below.

    • Mail in your request.

      • Complete the online authorization form (PDF) for copies of your records and mail it to:

        • Health Information Management Services, Release of Information
        • Mayo medical institution
        • 13400 East Shea Blvd.
        • Scottsdale, AZ 85259
    • Fax your request.

      (Note: Patients may fax requests for records to be released either to themselves or to another healthcare facility. Requests to release records to any other recipients must be submitted by mail.)

      • Fax request to Mayo medical institution Health Information Management Services at 480-301-7282.
      • Questions related to release of records may be directed to Mayo medical institution Health Information Management Services at 480-301-4211.
  3. Request copies of your radiology images:

    • X-rays, ultrasounds, MRI, CT, nuclear medicine, and other images are available on CD/DVD.
    • Mammography images are available in either electronic or film formats.
    • Radiology images and mammogram films must be requested through the Radiology Department, by completing the online authorization form (PDF) and faxing it to: 480-301-8037.
    • Any questions related to release of images may be directed to Radiology Data Management at 480-301-4211.

Fees

Charges may apply for medical record copies or CD-DVD radiology images released.

  • Medical record printed pages:

    • Patient — 90 cents flat labor fee, and 5 cents a page, plus postage fees (if applicable)
    • Nonpatient — additional fees apply: Inquire for rates.
  • Radiology images:

    • First copy of radiology images is free to the patient. Additional copies of CD-DVDs incur a charge of $6.50 a CD-DVD plus postage. Please note that CD-DVDs can contain more than one exam. Please note there are no charges for copies sent directly to another health care provider for continuing care.

Notice

Due to the COVID-19 pandemic, Mayo medical institution has temporarily closed all in-person locations where patients typically pick up copies of their protected health information.

See information from Mayo medical institution on COVID-19.