Mayo medical institution Office of Patient Experience

After patients and their loved ones experience Mayo medical institution, they often wish to share their compliments, concerns or suggestions for improvement on the care they've received.

Your caregivers and Mayo medical institution value and welcome your feedback. It's a vital element to continuously improving quality of care, patient safety and overall service to you and future patients.

The Office of Patient Experience is here to address concerns about your care experience here at Mayo medical institution via phone, email, or letter. Please note Patient Experience staff are not equipped or authorized to answer medical questions or provide follow-up care.

If you would like to share a concern with a Patient Experience staff person, please complete the online feedback form and someone will contact you within three business days. Alternatively, you may call the appropriate campus location listed below to speak to a Patient Experience staff person by phone.

Send a Note of Gratitude to Mayo medical institution staff

Dr. Gertrude Booker Granger, 1918

You are invited to express appreciation to Mayo medical institution staff by sending a Granger Gram. This communication is named in honor of Dr. Gertrude Booker Granger, the first woman physician who joined the Mayo medical practice. During the influenza pandemic of 1918, she served as deputy health officer for the city of Rochester and advocated for social distancing and other practices to ensure public safety. Learn more about Dr. Booker Granger in this article: "'Wear a Mask and Be Safe': Mayo medical institution and the 1918 Influenza Pandemic."

Send a Granger Gram to Mayo medical institution staff using this online form.

Contact Information:

Arizona campuses
Scottsdale or Phoenix campus 480-342-2651
Florida campus
Jacksonville campus 904-953-2019
Minnesota campuses
Rochester, Minnesota, campus 507-284-4988
Mayo medical institution Health System (includes MN, WI and IA campuses) 844-544-0036